Effective Date: May 20, 2025
Cercanos provides secure virtual care solutions including:
All services are delivered virtually and intended for adults 18 years or older.
Cercanos is not a substitute for emergency medical services. If experiencing a medical emergency, call 911 immediately. Services are not designed to manage urgent or life-threatening conditions.
You agree to:
Must be 18 or older to register. Cercanos does not provide care to minors.
Personal health information (PHI) is protected in accordance with HIPAA and applicable U.S. laws. Review the Notice of Privacy Practices for details. Using services constitutes consent to information use and disclosure as described.
Cercanos may contact users by email, text message (SMS, Whatsapp), phone, or secure portal for appointment reminders and care coordination. Users may opt out of certain communications as permitted by law. Limited technical information (IP address, device type) may be collected for security and analytics purposes.
By signing this agreement, patients authorize Cercanos to contact them via mobile phone for care-related purposes, including appointment reminders, care coordination, test results, prescription management, and healthcare communications. Communications may include calls, voicemails, text messages (SMS, MMS or Whatsapp) or other secure messaging platforms. Mobile network operator fees are user responsibility. Patients may opt out by notifying Cercanos in writing. Mobile numbers will not be shared with third parties for marketing.
Phone numbers obtained through SMS consent will not be shared with third parties for marketing purposes.
Consented users may receive messages related to:
Example: "Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from Cercanos at any time."
Message frequency varies by communication type. Users may receive up to 5 SMS messages per week regarding appointments or other services.
Standard message and data rates may apply depending on carrier's pricing plan. Fees may vary for domestic or international messages.
Users may opt-in to receive SMS messages from Cercanos by verbal consent during conversation.
Users can opt out of SMS messages anytime by replying "STOP" to any message or by contacting Cercanos directly to request removal from the messaging list.
Users are responsible for all account activity and agree to:
Users are responsible for understanding their insurance coverage. Users agree to pay all fees not covered by insurance, including co-pays, deductibles, and out-of-pocket charges. Additional payment terms are outlined in the Financial Responsibility Agreement.
All content and technology used by Cercanos are protected by intellectual property laws. Users may not copy, distribute, reverse engineer, or misuse any part of the platform or materials without written permission.
Users may not:
Cercanos provides services "as is." The company does not guarantee uninterrupted or error-free operation. To the extent allowed by law, all warranties are disclaimed and liability for any damages arising from service use is limited.
Cercanos reserves the right to modify services or terms at any time. Updated terms will be posted on the website. Continued service use constitutes acceptance of revised terms.
Cercanos may suspend or terminate user access to services for any reason, including violation of these terms. Users may also stop using services at any time.
This Agreement is governed by the laws of the State of Florida. Any disputes shall be resolved exclusively in the state or federal courts of Florida.
Cercanos Legal and Compliance Team
legal@cercanoscare.com
8600 NW 36th St. Ste 501. Doral, FL. 33166
305-831-2358
Thank you for choosing Cercanos for your care.